Mod AI Website Terms of Service

Last updated: Sep 25, 2026

These Website Terms of Service ("Terms") govern access to and use of the websites, portals, applications, demonstrations, forms, chat experiences and other online services operated by Mod AI Inc. ("Mod," "we," "us" or "our"), including modai.org, client.modai.org and modchat.org (collectively, the "Services").

Please read these Terms carefully. By accessing or using the Services, creating an account, requesting a demonstration, submitting a form, or accepting an order for paid Services, you agree to these Terms. If you do not agree, do not use the Services.

1. BUSINESS USE AND AUTHORITY

The Services are intended for businesses and professionals and are not offered for personal, family or household use. If you access or use the Services for a company, brokerage, real estate team or other organization ("Client"), you represent that you are authorized to accept these Terms on its behalf. In that case, "you" and "your" refer to both you and Client.

You must be at least the age of majority in your jurisdiction and legally capable of entering into a binding agreement.

2. RELATIONSHIP TO CLIENT AGREEMENTS

These Terms govern general website access and online use. Paid products and implementation services may also be governed by an Order Form, Master Services Agreement, Data Processing Addendum and applicable product schedules (collectively, the "Client Agreement").

If a Client Agreement applies and conflicts with these Terms, the Client Agreement controls. Product descriptions, demonstrations, website copy and sales discussions do not add to or change a signed Client Agreement unless incorporated into it in writing.

3. THE SERVICES

Mod provides business technology that may include artificial intelligence, CRM connectivity, lead management, automation, integrations, websites, property search, voice, messaging, chat, analytics and related implementation and support. Products may include Mod AI, Mod IQ, Mod Automations, Mod Integrations, Mod Command, Mod Exclusive and Mod Chat.

Available features depend on the product, plan, region, third-party providers, usage limits and Client Agreement. We may improve, modify or discontinue website content or free features. Changes to paid Services are governed by the applicable Client Agreement.

Mod provides technology and related services. Unless expressly stated in a separate written agreement, Mod AI Inc. is not acting as a real estate brokerage, broker, salesperson, mortgage broker, lender, appraiser, lawyer, accountant or other professional adviser through the Services. Real estate and other professional services displayed through a customer-branded site are provided by the identified customer or professional, not by Mod.

4. ACCOUNTS AND SECURITY

You must provide accurate, complete and current account, contact and billing information. You are responsible for activity under your account and for ensuring that each person who uses it is authorized.

You must protect passwords, API keys, tokens and other credentials; use reasonable security measures; and promptly notify us at support@modai.org if you suspect unauthorized access or compromise. You may not share individual credentials except through a feature designed for shared or delegated access.

We may rely on instructions received through an authenticated account until we are notified that the account may be compromised.

5. PERMITTED USE

Subject to these Terms and any applicable Client Agreement, Mod grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Services for your internal business purposes during the applicable subscription or access period.

No right is granted except as expressly stated. You may not sell, sublicense, rent, lease, timeshare or make the Services available as a service bureau unless an Order Form expressly permits it.

6. ACCEPTABLE USE

You must not use the Services to:

(a) violate applicable law, regulation, professional rule or another person's rights;

(b) deceive, impersonate, defraud, discriminate against, harass, threaten or harm any person;

(c) send calls, messages, emails or other communications without the permission, identification, disclosures or opt-out methods required by law;

(d) upload malware, probe or defeat security, disrupt operation, overload the Services or gain unauthorized access to an account, system or data;

(e) access, collect or use another customer's data without authorization;

(f) scrape, crawl or harvest data except through an interface we expressly authorize;

(g) reverse engineer, decompile or attempt to discover source code, model weights, prompts or underlying structure, except to the limited extent applicable law prohibits this restriction;

(h) remove ownership notices, bypass usage limits or use the Services to build, train or benchmark a competing product without our written consent;

(i) submit payment-card information, government identifiers, health information, account passwords or other highly sensitive information unless the applicable Service and Client Agreement expressly support it; or

(j) use the Services for emergency dispatch, life-safety functions or fully automated decisions that have legal or similarly significant effects without appropriate human review and legally required safeguards.

We may investigate suspected misuse and may remove content or restrict access where reasonably necessary to protect users, third parties, Mod or the Services.

7. ARTIFICIAL INTELLIGENCE

Some Services use generative or other artificial intelligence. AI output is probabilistic and may be inaccurate, incomplete, outdated, biased, unsuitable or similar to output produced for others.

You are responsible for reviewing output before using or relying on it. You must use appropriate human judgment and verification for public statements, regulated activities, material business decisions and communications that could significantly affect a person.

The Services do not provide legal, financial, tax, appraisal, brokerage or other professional advice. Mod does not guarantee that AI output will be correct, unique, non-infringing or suitable for a particular purpose.

Mod will not use Client Personal Information to train a shared or general-purpose AI model without the Client's written authorization. Prompts and other inputs may be transmitted to approved service providers to generate requested output, subject to applicable contractual and privacy safeguards.

8. CLIENT DATA AND CONTENT

You retain your rights in data, text, images, listings, photographs, recordings, scripts, trademarks and other material you submit or make available through the Services ("Client Content").

You grant Mod a worldwide, non-exclusive licence to host, copy, transmit, display, adapt and otherwise process Client Content as reasonably necessary to provide, secure, support and improve the Services; follow your authorized instructions; and comply with law.

You represent that you have all rights, permissions, consents, notices and lawful bases needed for Mod and its providers to process Client Content as contemplated by these Terms and any Client Agreement. You are responsible for its accuracy, legality and currency.

You must maintain your own source copies of Client Content unless a Client Agreement expressly includes backup or archival services.

9. PRIVACY

Our collection, use and disclosure of Personal Information are described in our Privacy Policy, which forms part of these Terms. If Mod processes Personal Information on behalf of a Client, the applicable Data Processing Addendum also applies.

Personal Information may be processed in Canada, the United States and other jurisdictions in which Mod and its approved providers operate. Information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements.

You are responsible for providing legally required privacy notices and obtaining required permissions for Personal Information you collect, submit or direct us to process.

10. COMMUNICATIONS, CALLS AND CONSENT

If you use the Services to send email or text messages, make calls, record or transcribe calls, or operate an AI communication feature, you are responsible for the campaign, audience, list source, content, timing, frequency and legal basis.

You must obtain and document all legally required consents; provide required sender, caller, AI and recording disclosures; maintain internal do-not-contact and suppression lists; observe calling and sending restrictions; and provide working unsubscribe and opt-out methods.

You must comply with Canada's Anti-Spam Legislation, the CRTC Unsolicited Telecommunications Rules and National Do Not Call List requirements, the United States Telephone Consumer Protection Act and CAN-SPAM Act, applicable state and provincial laws, carrier rules and other requirements that apply to the communication.

Mod may block or suspend a number, domain, campaign or communication feature to address suspected illegality, excessive complaints, provider rules, security risks or harm to network reputation. Mod does not guarantee delivery, inbox placement, caller-name display, spam-label treatment, answer rate or response.

11. THIRD-PARTY SERVICES

The Services may connect with or depend on third-party providers, including CRMs, listing feeds, real estate boards, data providers, AI providers, communications carriers, payment processors, analytics services, advertising platforms, calendars and other applications.

Your use of a third-party service is governed by that provider's terms and privacy practices. You authorize Mod to exchange information with providers you enable as necessary to operate the integration.

Mod does not control and is not responsible for a third party's content, data accuracy, security, pricing, acts, omissions, API changes, suspension or availability. We may modify or discontinue an integration when a provider changes or withdraws access.

12. INTELLECTUAL PROPERTY

Mod and its licensors own the Services and all related software, interfaces, designs, models, prompts, system instructions, methods, templates, workflows, configurations, connectors, APIs, documentation, improvements and know-how ("Mod Technology").

Except for the limited right to use the Services under these Terms, no ownership or licence is granted by implication. You must not use Mod's names, logos or trademarks without written permission.

Client ownership of any expressly identified custom deliverable is governed only by the applicable Client Agreement. General platform components, reusable code, prompts, workflows, configurations and techniques remain Mod Technology.

If you provide feedback or suggestions, you grant Mod the right to use them without restriction or compensation, provided we do not disclose your Confidential Information.

13. WEBSITE CONTENT AND LINKS

Website content is provided for general information and may be changed without notice. Although we seek to keep it accurate, we do not guarantee that descriptions, examples, pricing summaries or other website content are complete or current. A signed Order Form controls purchased scope and pricing.

The Services may link to third-party websites. Links are provided for convenience and do not imply endorsement. Mod is not responsible for third-party websites, content, availability or privacy practices.

14. FEES, SUBSCRIPTIONS AND PAYMENT

Prices, currency, setup fees, included usage, overage rates, billing frequency, subscription term and renewal terms for paid Services are stated in the applicable Order Form or checkout page.

Unless a Client Agreement states otherwise, recurring fees are billed in advance, usage and overage charges may be billed in arrears, and applicable taxes are additional. Setup, onboarding, implementation and configuration fees are non-refundable once work begins, subject to any express remedy in the Client Agreement.

For Mod AI products other than Mod Exclusive, at least thirty days' written cancellation or non-renewal notice is required unless the Order Form states a longer period. Mod Exclusive requires at least ninety days' written notice. Notice does not shorten a committed term or eliminate fees for that term. Annual commitments and partial billing periods are non-refundable except where the Client Agreement expressly provides otherwise.

15. AVAILABILITY, CHANGES AND SUPPORT

We use commercially reasonable efforts to provide the Services, but availability depends on maintenance, internet and carrier networks, data feeds, model providers, third-party platforms and events beyond our control.

Unless a Client Agreement contains an express service-level agreement, availability and response-time statements are operational objectives only. We do not guarantee uninterrupted, timely, secure or error-free operation.

We may update the Services for security, compatibility, accessibility, legal compliance and product improvement. We may impose reasonable usage, storage or technical limits and may require an upgrade where usage exceeds the purchased plan.

16. SUSPENSION AND TERMINATION

We may suspend or restrict access where reasonably necessary because of unlawful or prohibited use, a material security risk, harm to the Services or another person, a provider restriction, or an overdue undisputed amount after required notice.

Where practicable, we will give notice and limit a suspension to the affected feature. A suspension caused by your conduct does not relieve payment obligations.

You may stop using free website features at any time. Expiry, cancellation and termination of paid Services are governed by the Client Agreement. Provisions that by their nature should continue after access ends will survive, including payment, ownership, confidentiality, disclaimers, indemnity, liability limits and governing law.

17. WARRANTIES AND DISCLAIMERS

Mod provides any express warranties stated in an applicable Client Agreement. Otherwise, to the maximum extent permitted by law, the Services, website content and output are provided "as is" and "as available."

Mod disclaims all implied and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted operation.

Mod does not guarantee leads, appointments, transactions, sales, commissions, conversion rates, advertising results, rankings, indexing, traffic, deliverability, response rates, data-feed continuity or any other business result.

Nothing in these Terms excludes a warranty, condition or remedy that applicable law does not permit the parties to exclude.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Mod and its affiliates, licensors, providers and personnel will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, goodwill, opportunity, anticipated savings or data, arising from or related to the Services.

If a Client Agreement applies, its liability provisions control. Otherwise, Mod's total aggregate liability arising from or related to the Services or these Terms will not exceed the greater of: (a) the amount you paid Mod for the affected Service during the six months before the event giving rise to the first claim; and (b) one hundred Canadian dollars.

The exclusions and limit do not apply to Mod's fraud or wilful misconduct or to liability that cannot lawfully be limited. The limitations apply regardless of the form of action and even if a remedy fails of its essential purpose.

19. INDEMNITY

If you use the Services for or on behalf of a business, you will defend, indemnify and hold harmless Mod, its affiliates and their personnel from third-party claims and related damages, settlements, penalties and reasonable legal fees arising from: Client Content; your campaigns, calls, messages, listings, products or services; your violation of these Terms or law; or your infringement of another person's rights.

Mod will give prompt notice and reasonable cooperation and will allow you to control the defence and settlement, provided no settlement admits fault by or imposes a non-monetary obligation on Mod without our written consent.

20. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

Before filing a claim, you and Mod will attempt in good faith for thirty days to resolve it through business representatives. Subject to that process and either party's right to seek urgent injunctive relief, the courts located in Toronto, Ontario have exclusive jurisdiction, and you attorn to those courts.

21. CHANGES TO THESE TERMS

We may update these Terms prospectively to reflect changes in law, security, technology or the Services. We will provide reasonable notice of a material change through the Services, by email or by posting the revised Terms with an updated date.

A material change that adversely affects a paid Client will take effect at its next renewal unless earlier effect is reasonably required by law, security or a third-party platform. Continued use after the effective date constitutes acceptance. A change will not retroactively alter a claim that arose before it took effect.

22. GENERAL

These Terms and any applicable Client Agreement are the entire agreement regarding their subject matter and replace prior statements about it. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue.

A failure to enforce a provision is not a waiver. You may not assign these Terms without Mod's written consent. Mod may assign them to an affiliate or in connection with a merger, reorganization or sale of relevant assets.

The parties are independent contractors. These Terms do not create a partnership, franchise, employment, fiduciary or agency relationship.

Electronic acceptance and electronic records satisfy requirements for written agreement and signatures to the extent permitted by law.

23. SMS, MMS AND AUTOMATED DIALLING

Mod AI Inc. may send SMS and/or MMS communications for promotional, conversational, and informational purposes, but only with the prior express consent of the recipient. Message and data rates may apply, as determined by your mobile carrier. Message frequency varies.

Mod AI Inc. may use an automatic telephone dialling system ("ATDS") or other automated technologies to send you SMS and/or MMS messages. By providing your consent, you acknowledge and agree to receive such communications delivered through automated technologies. Consent is not a condition of purchase.

To opt out of SMS communications at any time, reply "STOP" or "UNSUBSCRIBE" to any message we send you. There may be a short delay while we process your request. Reply "HELP" for help, or contact support@modai.org.

24. Contact

Email: support@modai.org