Mod AI Voice Help Center
Everything you need to know about setting up and using Mod AI Voice for automated phone conversations.
Getting Started
Follow these steps to set up your AI voice agent
Access Your Dashboard
Log into your Mod AI account and navigate to the Voice section from the main dashboard.
Configure Your Voice Agent
Set up your AI voice agent’s greeting, tone and instructions based on the lead’s CRM stage. Stage-based instructions shape calls; they do not mean stage changes automatically trigger outreach or that Mod AI automatically changes CRM stages. Capabilities depend on the connected CRM, selected services and configuration.
Connect Your Phone System
Link your existing phone system or use our provided numbers to start receiving AI-powered calls.
Test and Go Live
Run test calls to ensure everything works perfectly, then activate your voice agent for live calls.
Key Features
What you can do with Mod AI Voice
Natural Conversations
AI that speaks naturally and understands context, making callers feel they're talking to a real person.
24/7 Availability
Never miss a call. Your AI voice agent is available around the clock to handle inquiries.
Call Recording
Every call is recorded and transcribed for quality assurance and training purposes.
Easy Customization
Customize scripts, responses, and call flows through our intuitive dashboard.
Frequently Asked Questions
How does the AI voice agent handle complex questions?
Our AI uses advanced natural language processing to understand context and intent. For complex queries it can't handle, it seamlessly transfers to a human agent or schedules a callback.
Can I customize the voice and accent?
Yes! Choose from multiple voice options and accents to match your brand personality and target audience preferences.
What happens if the AI misunderstands a caller?
The system is designed to ask clarifying questions when uncertain. It also learns from interactions to improve over time.
How do I view call transcripts and analytics?
All call recordings, transcripts, and analytics are available in your dashboard under the 'Call History' section.